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Cranfield CERES
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8043 Publications
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  • Photothermal Detection of Trace Optical Absorption in Water by Use of Visible-Light-Emitting Diodes

    Visible light emitting diodes of three different colors have been used to detect an absorbing compound (potassiumpermanganate) in trace quantities in aqueous solution. Photothermal absorption in a closed cell caused deflection of a water meniscus held at a small pinhole. The displacement was monitored using optical fiber interferometry. The technique was limited by LED emission intensities and environmental acoustic noise, giving minimum detectable absorption coefficients of 2x10-...

    Technology selection for human behaviour modelling in contact centres

    Customer service advisors can play different roles and have different level of autonomy, but at the end they are humans with heart and voice. While product purchases, lifestyle information and billing data provide important information about customers, it is call detail records that describe a customer’s behaviour and define their satisfaction with the services offered. Call detail records describe the transactions between customer and the company. This study looks on differ...

    Relationship marketing: The six markets framework

    The emergence of relationship marketing in the 1980s has been not so much a discovery, but a rediscovery of an approach which has long formed the cornerstone of many successful businesses. This approach emphasises the development and enhancement of relationships over the customer life cycle rather than new customer acquisition. Despite the increasing recognition of the importance of retention of existing customers, relatively little effort has been directed at developing frameworks and analyt...

    Mineralisation of target hydrocarbons in three contaminated soils from former refinery facilities

    This study investigated the microbial degradation of 14C-labelled hexadecane, octacosane, phenanthrene and pyrene and considered how degradation might be optimised in three genuinely hydrocarbon contaminated soils from former petroleum refinery sites. Hydrocarbon mineralisation by the indigenous microbial community was monitored over 23 d. Hydrocarbon mineralisation enhancement by nutrient amendment (biostimulation), hydrocarbon degrader addition (bioaugmentation) and combin...
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