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Figueiredo, Maria Filomena Oliveira (2003)
Publisher: Actas do Congresso Nacional de Bibliotecários, Arquivistas e Documentalistas
Journal: Actas do Congresso Nacional de Bibliotecários, Arquivistas e Documentalistas
Languages: Portuguese
Types: Article
Subjects:
O Centro de Documentação da Secretaria-Geral do Ministério da Educação tem implementado um projecto de melhoria contínua, através do desenvolvimento de práticas e processos de auto-avaliação, utilizando o modelo da EFQM (European Foundation for Quality Management), e o Monitordoc.Os conhecimentos e experiências adquiridos foram agraciados com o Prémio “Qualidade em Serviços Públicos 1998”, tendo a partir daí sido criado um modelo de benchmarking- “Um dia com o Centro de Documentação”, acessível a qualquer equipa interessada.
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