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McLeod, Julie; Childs, Sue (2013)
Publisher: Emerald
Languages: English
Types: Article
Subjects: G500, P900
Purpose – The purpose of this paper is to provide an approach to viewing the “wicked” problem of electronic records management (ERM), using the Cynefin framework, a sense-making tool. It re-conceptualises the ERM challenge by understanding the nature of the people issues. This supports decision making about the most appropriate tactics to adopt to effect positive change. \ud \ud Design/methodology/approach – Cynefin was used to synthesise qualitative data from an empirical research project that investigated strategies and tactics for improving ERM. \ud \ud Findings – ERM may be thought of as a dynamic, complex challenge but, viewed through the Cynefin framework, many issues are not complex; they are simple or complicated and can be addressed using best or good practice. The truly complex issues need a different approach, described as emergent practice. Cynefin provides a different lens through which to view, make sense of and re-perceive the ERM challenge and offers a strategic approach to accelerating change. \ud \ud Research limitations/implications – Since Cynefin has been applied to one data set, the findings are transferrable not generalisable. They, and/or the approach, can be used to further test the propositions. \ud \ud Practical implications – The resultant ERM framework provides a practical example for information and records managers to exploit or use as a starting point to explore the situation in particular organisational contexts. It could also be used in other practical, teaching and/or research-related records contexts. \ud \ud Originality/value – This paper provides a new strategic approach to addressing the wicked problem of ERM, which is applicable for any organisational context.
  • The results below are discovered through our pilot algorithms. Let us know how we are doing!

    • Bantin, PC. (1999), “The Indiana University electronic records project revisited”, American Archivist, Vol. 62 No. 1, pp. 153-163.
    • Bantin, PC. (2001), “The Indiana University electronic records project: Lessons learned”, Information Management Journal, Vol. 35 No. 1, pp.16-24.
    • Bearman, D. (1990), Electronic evidence: strategies for managing records in contemporary organisations, Archives and Museum Informatics, Pittsburgh, PA.
    • Bearman, D. (1992), “Diplomatics, Weberian bureaucracy, and the management of electronic records in Europe and America”, American Archivist, Vol. 56, pp. 674-689.
    • Bearman, D. (1993), “The implications of Armstrong v. Executive Office of the President for the archival management of electronic records”, American Archivist, Vol. 56, pp. 674-689.
    • Bearman, D. (1994), Electronic evidence: strategies for managing records in contemporary organisations, Archives and Museum Informatics, Pittsburgh, PA.
    • Kunz, W. and Rittel, H.W.J. (1970), Issues as elements of information systems. Working Paper No. 131, reprinted May 1979, Studiengruppe für Systemforschung, Heidelberg, Germany, available at http://www.cc.gatech.edu/~ellendo/rittel/rittel-issues.pdf (accessed 24 April 2013).
    • Kurtz, C.F. and Snowden, D.J. (2003), “The new dynamics of strategy: Sense-making in a complex and complicated world”, IBM Systems Journal, Vol. 42, pp. 462-483.
    • Lambe, P. (2007), Organising knowledge: Taxonomies, knowledge and organisational effectiveness. Chandos, Oxford.
  • No related research data.
  • Discovered through pilot similarity algorithms. Send us your feedback.

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