LOGIN TO YOUR ACCOUNT

Username
Password
Remember Me
Or use your Academic/Social account:

CREATE AN ACCOUNT

Or use your Academic/Social account:

Congratulations!

You have just completed your registration at OpenAire.

Before you can login to the site, you will need to activate your account. An e-mail will be sent to you with the proper instructions.

Important!

Please note that this site is currently undergoing Beta testing.
Any new content you create is not guaranteed to be present to the final version of the site upon release.

Thank you for your patience,
OpenAire Dev Team.

Close This Message

CREATE AN ACCOUNT

Name:
Username:
Password:
Verify Password:
E-mail:
Verify E-mail:
*All Fields Are Required.
Please Verify You Are Human:
fbtwitterlinkedinvimeoflicker grey 14rssslideshare1
McLeod, Julie; Childs, Sue (2013)
Publisher: Emerald
Languages: English
Types: Article
Subjects: G500, P900
Purpose – The purpose of this paper is to provide an approach to viewing the “wicked” problem of electronic records management (ERM), using the Cynefin framework, a sense-making tool. It re-conceptualises the ERM challenge by understanding the nature of the people issues. This supports decision making about the most appropriate tactics to adopt to effect positive change. \ud \ud Design/methodology/approach – Cynefin was used to synthesise qualitative data from an empirical research project that investigated strategies and tactics for improving ERM. \ud \ud Findings – ERM may be thought of as a dynamic, complex challenge but, viewed through the Cynefin framework, many issues are not complex; they are simple or complicated and can be addressed using best or good practice. The truly complex issues need a different approach, described as emergent practice. Cynefin provides a different lens through which to view, make sense of and re-perceive the ERM challenge and offers a strategic approach to accelerating change. \ud \ud Research limitations/implications – Since Cynefin has been applied to one data set, the findings are transferrable not generalisable. They, and/or the approach, can be used to further test the propositions. \ud \ud Practical implications – The resultant ERM framework provides a practical example for information and records managers to exploit or use as a starting point to explore the situation in particular organisational contexts. It could also be used in other practical, teaching and/or research-related records contexts. \ud \ud Originality/value – This paper provides a new strategic approach to addressing the wicked problem of ERM, which is applicable for any organisational context.
  • The results below are discovered through our pilot algorithms. Let us know how we are doing!

    • Bantin, PC. (1999), “The Indiana University electronic records project revisited”, American Archivist, Vol. 62 No. 1, pp. 153-163.
    • Bantin, PC. (2001), “The Indiana University electronic records project: Lessons learned”, Information Management Journal, Vol. 35 No. 1, pp.16-24.
    • Bearman, D. (1990), Electronic evidence: strategies for managing records in contemporary organisations, Archives and Museum Informatics, Pittsburgh, PA.
    • Bearman, D. (1992), “Diplomatics, Weberian bureaucracy, and the management of electronic records in Europe and America”, American Archivist, Vol. 56, pp. 674-689.
    • Bearman, D. (1993), “The implications of Armstrong v. Executive Office of the President for the archival management of electronic records”, American Archivist, Vol. 56, pp. 674-689.
    • Bearman, D. (1994), Electronic evidence: strategies for managing records in contemporary organisations, Archives and Museum Informatics, Pittsburgh, PA.
    • Kunz, W. and Rittel, H.W.J. (1970), Issues as elements of information systems. Working Paper No. 131, reprinted May 1979, Studiengruppe für Systemforschung, Heidelberg, Germany, available at http://www.cc.gatech.edu/~ellendo/rittel/rittel-issues.pdf (accessed 24 April 2013).
    • Kurtz, C.F. and Snowden, D.J. (2003), “The new dynamics of strategy: Sense-making in a complex and complicated world”, IBM Systems Journal, Vol. 42, pp. 462-483.
    • Lambe, P. (2007), Organising knowledge: Taxonomies, knowledge and organisational effectiveness. Chandos, Oxford.
  • No related research data.
  • Discovered through pilot similarity algorithms. Send us your feedback.

Share - Bookmark

Cite this article