LOGIN TO YOUR ACCOUNT

Username
Password
Remember Me
Or use your Academic/Social account:

CREATE AN ACCOUNT

Or use your Academic/Social account:

Congratulations!

You have just completed your registration at OpenAire.

Before you can login to the site, you will need to activate your account. An e-mail will be sent to you with the proper instructions.

Important!

Please note that this site is currently undergoing Beta testing.
Any new content you create is not guaranteed to be present to the final version of the site upon release.

Thank you for your patience,
OpenAire Dev Team.

Close This Message

CREATE AN ACCOUNT

Name:
Username:
Password:
Verify Password:
E-mail:
Verify E-mail:
*All Fields Are Required.
Please Verify You Are Human:
fbtwitterlinkedinvimeoflicker grey 14rssslideshare1
Pan, Yu-Chun; Tan, Chekfoung (2016)
Publisher: International Journal of Knowledge Engineering
Languages: English
Types: Article
Subjects: Law, computer_science, management
The utilization of knowledge enables knowledge intensive business service (KIBS) organizations, such as law firms, to perform and deliver value to their customers. Organizational semiotics views norms as knowledge that are developed through practical experience of human agents in organizations. Building on organizational semiotics and knowledge management, this paper proposes a three dimensional norm-based knowledge management (3DNKM) framework for legal sector in the UK. Abductive reasoning is adopted for guiding the research process in this paper. The three identified contextual dimensions of knowledge include customer, practice area and lawyer. For each dimension, there are informal, formal and technical norms establishing context-based knowledge. The proposed framework provides a way for KIBS organizations to manage the intertwined norms from the three dimensions and various levels.
  • The results below are discovered through our pilot algorithms. Let us know how we are doing!

    • [1] Department of Trade and Industry, Our Competitive Future: Building the Knowledge Driven Economy, London, UK: Department of Trade and Industry, 1998.
    • [2] L. Bettencourt et al., “Client co-production in knowledge-intensive business services,” Operations Management: A Strategic Approach, 2005, p. 273.
    • [3] B. Løwendahl, Strategic Management of Professional Service Firms, Copenhagen Business School Press DK, 2005.
    • [4] Y. Tsai, “Learning organizations, internal marketing, and organizational commitment in hospitals,” BMC Health Services Research, vol. 14, no. 1, 2014, p. 152.
    • [5] T. Plessis and A. S. A. Toit, “Knowledge management and legal practice,” International Journal of Information Management, vol. 26, no. 5, pp. 360-371, 2006.
    • [6] H. N. Butler and B. H. Kobayashi, “Unlocking the law: Building on the work of Larry E. Ribstein,” International Review of Law and Economics, vol. 38, pp. 2-4, 2014.
    • [7] W. D. Henderson, “From big law to lean law,” International Review of Law and Economics, vol. 38, pp. 5-16, 2014.
    • [8] L. E. Ribstein. (2010). The death of big law. [Online]. Available: http://works.bepress.com/ribstein/22
    • [9] R. E. Susskind, Tomorrow's Lawyers: An Introduction to Your Future, Oxford University Press Oxford, 2013.
    • [10] B. H. Barton, “A glass half full look at the changes in the American legal market,” International Review of Law and Economics, vol. 38, pp. 29-42, 2014.
    • [11] P. Pleasence, N. J. Balmer, and R. Moorhead, A Time of Change: Solicitors' Firms in England and Wales, 2013.
    • [12] Royal Bank of Scotland, A Perspective on the Legal Market, 2014.
    • [13] A. Antonini et al., “Requirements of legal knowledge management systems to aid normative reasoning in specialist domains,” New Frontiers in Artificial Intelligence, Springer, pp. 167-182, 2014.
    • [14] D. Jouve et al., “Conceptual framework for document semantic modelling: an application to document and knowledge management in the legal domain,” Data & Knowledge Engineering, vol. 46, no. 3, pp. 345-375, 2003.
    • [15] M. Alavi and D. E. Leidner, “Review: Knowledge management and knowledge management systems: Conceptual foundations and research issues,” MIS Quarterly, pp. 107-136, 2001.
    • [16] P. Fidel, W. Schlesinger, and A. Cervera, “Collaborating to innovate: Effects on customer knowledge management and performance,” Journal of Business Research, vol. 68, no. 7, pp. 1426-1428, 2015.
    • [17] K. Liu, Semiotics in Information System Engineering, Cambridge, UK: Cambridge University Press, 2000.
    • [18] F.J. Miller, I= 0-(Information has no intrinsic meaning), Information Research, vol. 8, no. 1, 2002.
    • [19] H.-J. Zimmermann, “Knowledge management, knowledge discovery, and dynamic intelligent data mining,” Cybernetics and Systems: An International Journal, vol. 37, no. 6, pp. 509-531, 2006.
    • [20] C. McInerney, “Knowledge management and the dynamic nature of knowledge,” Journal of the American Society for Information Science and Technology, vol. 53, no. 12, pp. 1009-1018, 2002.
    • [21] S. Wang and R. A. Noe, “Knowledge sharing: A review and directions for future research,” Human Resource Management Review, vol. 20, no. 2, pp. 115-131, 2010.
    • [22] B. Duhon, “It's all in our heads,” Inform, vol. 12, no. 8, pp. 8-13, 1998.
    • [23] T. H. Davenport, “Saving IT's Soul: Human-centered information management,” Harvard Business Review, vol. 72, no. 2, pp. 119-31, 1994.
    • [24] A. S. McCampbell, L. M. Clare, and S. H. Gitters, “Knowledge management: The new challenge for the 21st century,” Journal of knowledge management, vol. 3, no. 3, pp. 172-179, 1999.
    • [25] J. S. Brown and P. Duguid, “Organizing knowledge,” California Management Review, vol. 40, no. 3, p. 91, 1998.
    • [26] J. Badaracco, The Knowledge Link: How Firms Compete through Strategic Alliances, Harvard Business Press, 1991.
    • [27] P. R. Gamble and J. Blackwell, Knowledge Management: A State of the Art Guide, London: Kogan Page, 2001.
    • [28] J. Jordan and P. Jones, “Assessing your company's knowledge management style,” Long Range Planning, vol. 30, no. 3, pp. 322-398, 1997.
    • [29] R. M. Grant, “Toward a knowledge‐based theory of the firm,” Strategic Management Journal, vol. 17, no. S2, pp. 109-122, 1996.
    • [30] R. Stamper, Information in Business and Administrative Systems, New York, USA: John Wiley & Sons, Inc, 1973.
    • [31] C. S. Peirce, “Collected papers of charles sanders peirce: Pragmaticisms and pragnoaticism,” Scientific Metaphysics, vol. 5-6, MA, US: Belknap Press, 1935.
    • [32] D. Nauta, The Meaning of Information, The Hague: Mouton, 1972.
    • [33] F. Nake, Data, Information, and Knowledge, Springer, pp. 41-50, 2002.
    • [34] R. Stamper et al., “Understanding the roles of signs and norms in organizations-a semiotic approach to information systems design,” Behaviour & Information Technology, vol. 19, no. 1, pp. 15-27, 2000.
    • [35] N. M. Ali and K. Liu, “A norm-based approach for profiling business knowledge,” World Academy of Science, Engineering and Technology, vol. 66, pp. 1060-1064, 2010.
    • [36] R. Stamper and K. Liu, Collaborating through Shared Meanings, Social Norms and Distributed Authority, CTIT: Enschede, 1998.
    • [37] K. Liu et al., “Norm‐based agency for designing collaborative information systems,” Information Systems Journal, vol. 11, no. 3, pp. 229-247, 2001.
    • [38] E. Braf, “Knowledge or information: What makes the difference?” Organizational Semiotics: Evolving a Science of Information Systems, Kluwer Academic Publishers: Massachusetts, pp. 71-90, 2002.
    • [39] R. Stamper, Linguistic Instruments in Knowledge Engineering, RA Elsevier Science Inc., New York, NY, USA, 1992.
    • [40] K. Liu and A. Dix, “Norm governed agents in CSCW,” presented at 1st Int. Conference on Computational Semiotics, Paris, 1997.
    • [41] R. Stamper, K. Liu, and K. Huang. Organisational Morphology in Re-engineering, 1994.
    • [42] C. Tan, K. Liu, and E. White, “Information architecture for healthcare organizations: The case of a NHS hospital in UK,” presented at Thirty Fourth International Conference on Information Systems (ICIS2013), Milan, Italy, 2013.
    • [43] W. Li et al., “Normative modeling for personalized clinical pathway using organizational semiotics methods,” presented at International Symposium in Computer Science and Computational Technology, IEEE, 2008.
    • [44] G. Kovács and K. M. Spens, “Abductive reasoning in logistics research,” International Journal of Physical Distribution & Logistics Management, vol. 35, no. 2, pp. 132-144, 2005.
    • [45] R. K. Yin, Case Study Research Design and Methods, Newbury Park, CA: Sage, 2003.
    • [46] P. N. Ghauri and K. Grønhaug, Research Methods in Business Studies: A Practical Guide, Pearson Education, 2005.
    • [47] Y.-C. Pan, P. Jackson, and D. Limburg, “Value creation logics: A UK case study,” presented at 20th UK Academy for Information Systems Conference 2015 (UKAIS 2015), Oxford, UK, 2015.
    • [48] E. H. Ferneley and P. Sobreperez, “Resist, comply or workaround? An examination of different facets of user engagement with information systems,” European Journal of Information Systems, vol. 15, no. 4, pp. 345-356, 2006.
    • [49] J. Kingston, “High performance knowledge bases: Four approaches to knowledge acquisition, representation and reasoning for workaround planning,” Expert Systems with Applications, vol. 21, no. 4, pp. 181-190, 2001.
  • No related research data.
  • No similar publications.

Share - Bookmark

Cite this article