LOGIN TO YOUR ACCOUNT

Username
Password
Remember Me
Or use your Academic/Social account:

CREATE AN ACCOUNT

Or use your Academic/Social account:

Congratulations!

You have just completed your registration at OpenAire.

Before you can login to the site, you will need to activate your account. An e-mail will be sent to you with the proper instructions.

Important!

Please note that this site is currently undergoing Beta testing.
Any new content you create is not guaranteed to be present to the final version of the site upon release.

Thank you for your patience,
OpenAire Dev Team.

Close This Message

CREATE AN ACCOUNT

Name:
Username:
Password:
Verify Password:
E-mail:
Verify E-mail:
*All Fields Are Required.
Please Verify You Are Human:
fbtwitterlinkedinvimeoflicker grey 14rssslideshare1
North, David J.; Baldock, Robert (2009)
Publisher: Department for Business, Innovation and Skills
Languages: English
Types: Book
Subjects:
This mystery shopping project tested the early stages of contact when businesses seek advice from Business Link, focusing on the level of responsiveness, professionalism and timeliness of the service. The study was carried out across all nine English regions and involved recruiting 159 businesses to act as ‘mystery shoppers’. The research tracked the participating businesses through their Business Link journey. The results showed that overall there is widespread satisfaction and approval of the Business Link response and services received. Where dissatisfaction exists, much of it relates to failures in communication at the initial stages. The level of satisfaction increased as the customer journey progressed.
  • No references.
  • No related research data.
  • No similar publications.

Share - Bookmark

Cite this article