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Ousey, Karen (2011)
Publisher: M A Healthcare
Languages: English
Types: Part of book or chapter of book
Subjects: R1, RT
The Department of Health (DH) (2009a; b; 2010a; b) has clearly\ud identi!ed the importance of maintaining and developing a quality\ud service to all health and social care users. The QIPP agenda; Quality,\ud Innovation, Productivity and Prevention relates well to the specialities\ud of tissue viability and wound care. Integral to maintaining and\ud developing quality is the ethos ‘No decision about me without me’\ud promoted in Equity and Excellence: Liberating the NHS (DH, 2010a)\ud that suggests patients should be involved in the decision-making\ud process alongside practitioners. Indeed, patients will be in charge of\ud making decisions about their care and will be able to choose which\ud consultant-led team, general practitioner and treatment they have.\ud The patients’ experience and satisfaction will be analysed through\ud the use of Patient Reported Outcomes Measures (PROMs) and the\ud amount of complaints received by healthcare users.
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