Remember Me
Or use your Academic/Social account:


Or use your Academic/Social account:


You have just completed your registration at OpenAire.

Before you can login to the site, you will need to activate your account. An e-mail will be sent to you with the proper instructions.


Please note that this site is currently undergoing Beta testing.
Any new content you create is not guaranteed to be present to the final version of the site upon release.

Thank you for your patience,
OpenAire Dev Team.

Close This Message


Verify Password:
Verify E-mail:
*All Fields Are Required.
Please Verify You Are Human:
fbtwitterlinkedinvimeoflicker grey 14rssslideshare1
Wilson, Janet (2014)
Publisher: David Publishing
Languages: English
Types: Article

Classified by OpenAIRE into

ACM Ref: InformationSystems_GENERAL
This paper describes one component of the findings of a larger study exploring the experience of ward staff and their response to patient death in an acute hospital setting. A consistent theme arising from the study was the lack of awareness of the concept of emotional intelligence and the way this could be used to manage staff members own emotions in effectively handling stressful situations involving colleagues, patients and relatives. In this article the concept of emotional intelligence within nursing is examined, including how it is recognised and used by nurses and healthcare support workers. Differences between the two staff groups in the study, in relation to their awareness and use of emotional intelligence, are discussed along with consideration of how education can help staff to identify and develop their own level of emotional intelligence.
  • The results below are discovered through our pilot algorithms. Let us know how we are doing!

    • [1] Thorndyke, E. 1920. “Intelligence and Its Uses.” Harper's Magazine 140: 227-235.
    • [2] Gardner, H. 1993. Multiple Intelligences. New York: Basic Books.
    • [3] Goleman, D. 1996. Emotional Intelligence. London: Bloomsbury Publishing.
    • [4] McQueen, A. 2003. “Emotional Intelligence in Nursing Work.” Journal of Advanced Nursing 47 (1): 101-108.
    • [5] Mayer, J., and Salovey, P. 1997. “What is Emotional Intelligence?” In Emotional Development and Emotional Intelligence, edited by Salevoy, P., and Sluyter, D. New York: Basic Books.
    • [6] Hefferman, M., Griffin, M., McNulty, R., and Fitzpatrick, J. 2010. “Self Compassion and Emotional Intelligence in Nurses.” International Journal of Nursing Practice 16: 366-373.
    • [7] Kooker, B., Shoultz, J., and Codier, E. 2006. “Identifying Emotional Intelligence in Professional Nursing Practice.” Journal of Professional Nursing 23 (1): 30-36.
    • [8] Cadmen, C., and Brewer, J. 2001. “Emotional Intelligence: A Vital Pre-requisite for Recruitment in Nursing.” Journal of Nursing Management 9 (6): 321-324.
    • [9] Whyte, D. 1997. The Heart Aroused: Poetry and the Preservation of the Soul at Work. London: the Industrial Society.
    • [10] Smith, P. 2008 “Compassion and Smiles: What's the Evidence?” Journal of Research in Nursing 13 (5): 367-370.
    • [11] Faguy, K. 2012. “Emotional Intelligence in Healthcare.” Radiologic Technology 83 (3): 237-253.
    • [12] Freshwater, D., and Strickley, T. 2004. “The Heart of the Art: Emotional Intelligence in Nurse Education.” Nursing Inquiry 11 (2): 91-98.
    • [13] NHS Commissioning Board 2012. “Compassion in Practice. Nursing, Midwifery and Care Staff. Our vision and strategy.” Accessed August 20, 2014. http://www.commissioningboard.nhs.uk.
    • [14] Codier, E., Kooker, B., and Shoultz, J. 2008. “Measuring the Emotional Intelligence of Clinical Staff Nurses: An approach for improving the Clinical Care Environment.” Nursing Administrator Quarterly 32: 8-14.
    • [15] Akerjordet, K., Severinsson, E. 2010. “The State of the Science of Emotional Intelligence Related to Nursing Leadership: an Integrative Review.” Journal of Nursing Management 18 (4): 363-382.
  • No related research data.
  • No similar publications.

Share - Bookmark

Cite this article