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Uren, Victoria; Brewster, Christopher
Publisher: Aston University
Languages: English
Types: Part of book or chapter of book
The increased data complexity and task interdependency associated with servitization represent significant barriers to its adoption. The outline of a business game is presented which demonstrates the increasing complexity of the management problem when moving through Base, Intermediate and Advanced levels of servitization. Linked data is proposed as an agile set of technologies, based on well established standards, for data exchange both in the game and more generally in supply chains.
  • The results below are discovered through our pilot algorithms. Let us know how we are doing!

    • Baines, T., & Lightfoot, H. (2013). Made to serve: how manufacturers can compete through servitization and product service systems. Wiley Press.
    • Baines, T.S., Lightfoot, H., Benedettini, O., & Kay, J. (2009). The servitization of manufacturing: a review of literature and reflection on future changes. Journal of Manufacturing Technology Management, 20(5), 547-567.
    • Bizer, C., Heath, T., & Berners-Lee, T. (2009). Linked data the story so far. International Journal on Semantic Web and Information Systems, 5(3), 1-22.
    • Grönroos, C., & Ojalsalo, K. (2004). Service Productivity: towards a conceptualisation of the transformation of inputs into economic results in services. Journal of Business Research, 57(4), 414-423.
    • Laine, T., Paranko, J., & Suomala, P. (2012). Using a business game concept to enhance servitization: a longitudinal case study. Managing Service Quality, 22(5), 428-446.
    • Liukkonen, T. (2009). VIPROSA-Game-like Tool for Visual Process Simulation and Analysis. Design and Use of Serious Games (Vol. 37, pp. 185-206). Springer-Verlag.
    • Oliva, R., & Bean, M. (2008). Developing operational understanding of service quality through a simulation environment. International Journal of Service Industry management, 19(2), 160-175.
    • Turunen, T., & Neely, A. (2012). Organising servitization: an in-depth case study, Report, University of Cambridge.
    • Vandermerwe, S., & Rada, J. (1989). Servitization of business: adding value by adding services. European Management Journal, 6(4), 314-324.
  • No related research data.
  • Discovered through pilot similarity algorithms. Send us your feedback.

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