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Redfern, J; Santo, K; Coorey, G; Thakkar, J; Hackett, Maree; Thiagalingam, A; Chow, CK (2016)
Publisher: PLOS
Journal: PLoS ONE
Languages: English
Types: Article
Subjects: Vascular Medicine, Research Article, Research Design, Behavioral and Social Aspects of Health, Surveys, Public and Occupational Health, Diet, Behavior, Survey Research, Health Care, Biology and Life Sciences, Computer and Information Sciences, Research and Analysis Methods, Computer Software, Medicine, Cardiology, Physical Activity, Q, Nutrition, R, Health Risk Analysis, Science, Coronary Heart Disease, B702, Medicine and Health Sciences
Introduction Many studies have now demonstrated the efficacy of text messaging in positively changing behaviours. We aimed to identify features and factors that explain the effectiveness of a successful text messaging program in terms of user engagement, perceived usefulness, behavior change and program delivery preferences. Methods Mixed methods qualitative design combining four data sources; (i) analytic data extracted directly from the software system, (ii) participant survey, (iii) focus groups to identify barriers and enablers to implementation and mechanisms of effect and (iv) recruitment screening logs and text message responses to examine engagement. This evaluation was conducted within the TEXT ME trial—a parallel design, single-blind randomized controlled trial (RCT) of 710 patients with coronary heart disease (CHD). Qualitative data were interpreted using inductive thematic analysis. Results 307/352 (87% response rate) of recruited patients with CHD completed the program evaluation survey at six months and 25 participated in a focus group. Factors increasing engagement included (i) ability to save and share messages, (ii) having the support of providers and family, (iii) a feeling of support through participation in the program, (iv) the program being initiated close to the time of a cardiovascular event, (v) personalization of the messages, (vi) opportunity for initial face-to-face contact with a provider and (vii) that program and content was perceived to be from a credible source. Clear themes relating to program delivery were that diet and physical activity messages were most valued, four messages per week was ideal and most participants felt program duration should be provided for at least for six months or longer. Conclusions This study provides context and insight into the factors influencing consumer engagement with a text message program aimed at improving health-related behavior. The study suggests program components that may enhance potential success but will require integration at the development stage to optimize up-scaling. Trial Registration Australia and New Zealand Clinical Trials Registry, ACTRN12611000161921.

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