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Chen, Shizhong; Duan, Yanqing; Edwards, John S. (2002)
Publisher: Academic conferences
Languages: English
Types: Part of book or chapter of book
This paper aims to develop a framework for SMEs to help them understand, and thus to improve, the process of knowledge exchange with their customers or suppliers. Through a review of the literature on knowledge transfer, organisational learning, social network theory and electronic networks, the key actors, key factors and their relationships in the process are identified. Finally, a framework containing all above points is proposed.
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