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Publisher: Springer Berlin Heidelberg
Languages: English
Types: Unknown
Subjects: QA75, T1, TA
This paper examines the issues facing companies when designing products and services for equitable access, particularly in view of the legislated requirements that they have to meet. The concepts of acceptability and accessibility are discussed and a framework proposed for establishing whether a product or service is acceptably accessible. Relevant case studies are referenced, where appropriate, to support the arguments presented.
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