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Morakabati, Y.; Page, S.J.; Fletcher, John (2016)
Publisher: SAGE Publications
Journal: Journal of Travel Research
Languages: English
Types: Article
Subjects: management theory, emergency management and policy, business continuity, Delphi technique, Research Articles, resilience, disaster
This article examines the contested area of the responsibility for destinations and tourists, within emergency settings. It incorporates a Delphi-Scenario technique to facilitate a structured discussion of emergency management for different destination stakeholders. The Delphi exercise engaged 123 senior international stakeholders, from 9 different industry sectors, across 34 countries to provide a global perspective. The study’s principal focus is on the notion of emergency management, to identify the challenges that stakeholders would face within a disaster scenario. The exercise asked stakeholders to identify with whom the responsibility rests for 18 distinct disaster-related activities. The study proposes a responsibility allocation building-block framework that could help speed up the emergency management responses by “knowing who is going to do what” with a particular focus on dealing with international tourists as a community in a disaster zone.
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