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Dick, Gavin P.M.; Heras‐Saizarbitoria, Iñaki; Tarí, Juan José (2013)
Publisher: Kent Business School
Languages: English
Types: Article
Subjects: HD28

Classified by OpenAIRE into

ACM Ref: ComputingMilieux_MISCELLANEOUS
This paper presents the results of a study of hotels that are certified for\ud quality management to identify the reasons for seeking quality certification.\ud The authors analyze whether internal or external drivers for seeking\ud certification have different impacts on benefits and the use of quality tools in\ud the hotel industry. The analysis groups hotels according to the importance of\ud their internal reasons for certification, and uses cluster analysis to identify\ud the significant differences between groups of hotels. The findings for the 32\ud hotels analysed show that hotels that pursued certification for internal\ud reasons develop better quality tools and have increased levels of benefits.
  • The results below are discovered through our pilot algorithms. Let us know how we are doing!

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    • Alonso-Almeida, M.M., Rodríguez-Ant ón, J.M., & Rubio-Andrada, L. (2012). Reasons for implement ing cert ified qualit y syst ems and impact s on performance: an analysis of t he hot el indust ry. The Service Indust ries Journal, 32, 919-936.
    • Álvarez-García, J., Fraiz-Brea, J.A., & Del Río-Rama, M.C. (2012). Análisis de las mot ivaciones para cert ificar la marca “ Q de calidad t uríst ica” . Sect or aloj amient o. Invest igaciones Europeas de Dirección y Economía de la Empresa, 18 (1), 101-121.
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    • Brown, A., Van der Wiele, T., & Lought on, K. (1998). Smaller ent erprises' experiences wit h ISO 9000. Int ernat ional Journal of Qualit y & Reliabilit y Management , 15, 273-285.
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    • Callan, R.J. (1992). Qualit y cont rol at Avant Hot els: t he debut of BS 5750. The Service Indust ries Journal, 12, 17-33.
    • Penrose, E. T. (1959). The Theory of t he Growt h of t he Firm. John Wiley, New York Posinska, B., Dahlgaard, J.J., & Ant oni, M. (2002). The sat e of ISO 9000 cert ificat ion: a st udy of Swedish organizat ions. The TQM Magazine, 14, 297-306.
    • Powell, T.C. (1995). Tot al qualit y management as compet it ive advant age: a review and empirical st udy. St rat egic Management Journal, 16, 15-37.
    • Praj ogo, D.I. (2011). The roles of firms' mot ives in affect ing t he out comes of ISO 9000 adopt ion. Int ernat ional Journal of Operat ions & Product ion Management , 31, 78-100.
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