LOGIN TO YOUR ACCOUNT

Username
Password
Remember Me
Or use your Academic/Social account:

CREATE AN ACCOUNT

Or use your Academic/Social account:

Congratulations!

You have just completed your registration at OpenAire.

Before you can login to the site, you will need to activate your account. An e-mail will be sent to you with the proper instructions.

Important!

Please note that this site is currently undergoing Beta testing.
Any new content you create is not guaranteed to be present to the final version of the site upon release.

Thank you for your patience,
OpenAire Dev Team.

Close This Message

CREATE AN ACCOUNT

Name:
Username:
Password:
Verify Password:
E-mail:
Verify E-mail:
*All Fields Are Required.
Please Verify You Are Human:
fbtwitterlinkedinvimeoflicker grey 14rssslideshare1
Taylor, P.; Moore, S. (2015)
Publisher: SAGE
Languages: English
Types: Article
Subjects:
The protracted dispute (2009–11) between British Airways and BASSA (British Airways Stewards and Stewardesses Association) was notable for the strength of collective action by cabin crew. In-depth interviews reveal collectivism rooted in the labour process and highlight the key agency of BASSA in effectively articulating worker interests. This data emphasizes crews’ relative autonomy, sustained by unionate on-board Cabin Service Directors who have defended the frontier of control against managerial incursions. Periodic attempts to re-configure the labour process, driven by cost cutting imperatives in an increasingly competitive airline industry, eroded crews’ organizational loyalties. When BA imposed radical changes to contracts and working arrangements, BASSA successfully mobilized its membership. The article contributes to labour process analysis by emphasizing the collective dimensions to emotional labour, restoring the ‘missing subject’, but also articulating the interconnections between labour process and mobilization and the role unions can play in providing the organizational and ideological resources to legitimate worker interest.
  • The results below are discovered through our pilot algorithms. Let us know how we are doing!

    • Anonymous (2006) [Adviser's report on BA's relationship with BASSA] BA (British Airways) (2008) Project Columbus Factsheet. London: BA.
    • BASSA (British Airways Stewards and Stewardesses Association) (2012) Membership Statistics.
    • Bamber GJ, Gittell JH, Kochan TA and Von Nordenflycht A (2009) Up in the Air: How Airlines Can Improve Performance by Engaging Their Employees. Ithaca, NY: ILR Press.
    • Blyton P and Turnbull P (1994) The Dynamics of Employee Relations, 1st Edition. Basingstoke: Palgrave Macmillan.
    • Blyton P and Turnbull P (1998) The Dynamics of Employee Relations, 2nd Edition. Basingstoke: Palgrave Macmillan.
    • Blyton P and Turnbull P (2004) The Dynamics of Employee Relations, 3rd Edition. Basingstoke: Palgrave Macmillan.
    • Blyton P, Martinez Lucio M, McGurk J and Turnbull P (2001) Globalization and trade union strategy: industrial restructuring and HRM in the international civil aviation industry.
    • International Journal of Human Resource Management 12(3): 445-63.
    • Bolton S (2009) Getting to the heart of the emotional labour process: a reply to Brook. Work, Employment and Society 23(3): 549-60.
    • Bolton S and Boyd C (2003) Trolley-dolly or skilled emotion manager? Moving on from Hochschild's Managed Heart. Work, Employment and Society 17(2): 289-308.
    • Braverman H (1974) Labour and Monopoly Capital. New York, NY: Monthly Review Press.
    • Brook P (2007) Customer oriented militants? A critique of the 'customer oriented bureaucracy' theory on front-line service worker collectivism. Work, Employment and Society 21(2): 363-74.
    • Brook P (2013) Emotional labour and the living personality at work: towards a unified theory of labour power, materialist subjectivity and the dialogical self. Culture and Organization 19(5): 332-52.
    • Brotheridge C and Grandey A (2002) Emotional labour and burn-out: comparing two perspectives of people work. Journal of Vocational Behaviour 60(1): 17-39.
    • CAA (Civil Aviation Authority) (2004) Effect of Liberalisation on Aviation Employment, CAP749.
    • Curley C and Royle T (2013) The degradation of work and the end of the skilled emotion worker at Aer Lingus. Work, Employment and Society 27(1): 105-21.
    • Darlington R (2009) Leadership and trade union militancy: the case of the RMT. Capital and Class 99: 3-32.
    • Doganis R (2006) The Airline Business. London: Routledge.
    • Edwards R (1979) Contested Terrain: The Transformation of the Workplace in the Twentieth Century.
    • Ewing K (2011) Fighting Back: Resisting Union Busting and Strike-Breaking in the BA Dispute.
    • Friedman AL (1977) Industry and Labour. London: Macmillan.
    • Grugulis I and Wilkinson A (2002) Managing culture at British Airways. Long Range Planning 35(2): 179-94.
    • Whitelegg D (2003) Touching down: labour, globalization and the airline industry. Antipode 35(2): 244-63.
    • Williams C (2003) Sky service: the demands of emotional labour in the airline industry. Gender, Work and Organization 10(5): 513-50.
  • No related research data.
  • No similar publications.

Share - Bookmark

Cite this article