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Lugosi, Peter (2010)
Languages: English
Types: Article
Subjects: com, rec, bmm, ges, soc, psy, ccms, tou
This paper argues that the patronage of women with children has been largely ignored by hospitality academics. It establishes the context for the study of the subject as well as helping to set the research agenda by reviewing existing literature, identifying relevant bodies of literature which may underpin the future study of the subject, and pointing to gaps in current knowledge. The paper discusses the organisational challenges and opportunities in targeting or hosting these consumer segments. It focuses on venue design, facilities and the spatial strategies for accommodating women with children in venues. The paper also discusses issues concerning emotional labour and consumer co-creation, and it argues that studies of consumer experience in hospitality need to shift emphasis from dyadic relationships, involving hosts and guests, to considering triadic relationships, involving hosts, guests and others, including other guests and consumers not directly involved in the consumption experience.
  • The results below are discovered through our pilot algorithms. Let us know how we are doing!

    • Valentine, G. (1991) Women's fear and the design of public space. Built Environment 18: 288- 303.
    • Valentine, G. (1989) The geography of women's fear. Area 21: 385-390.
    • White, E. (2009) My life in hospitality Juliette Joffe. Caterer and Hotelkeeper, 2 October, 199(4597): 35-20.
    • Wilson, B. (2009) The Kitchen Thinker: Children's entertainment meals. Sunday Telegraph Magazine “Stella”, 1 November, downloaded from Factiva.com, accessed 8 January 2010.
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