Remember Me
Or use your Academic/Social account:


Or use your Academic/Social account:


You have just completed your registration at OpenAire.

Before you can login to the site, you will need to activate your account. An e-mail will be sent to you with the proper instructions.


Please note that this site is currently undergoing Beta testing.
Any new content you create is not guaranteed to be present to the final version of the site upon release.

Thank you for your patience,
OpenAire Dev Team.

Close This Message


Verify Password:
Verify E-mail:
*All Fields Are Required.
Please Verify You Are Human:
fbtwitterlinkedinvimeoflicker grey 14rssslideshare1
Wells, Victoria; Gregory-Smith, Diana; Taheri, Babak; Manika, Danae; McCowlen, Clair (2016)
Publisher: Elsevier
Journal: Annals of Tourism Research
Languages: English
Types: Article
Subjects: Development, Tourism, Leisure and Hospitality Management
Although research on Corporate Social Responsibility (CSR) in tourism has seen increased attention, few studies have focused on CSR at the micro level. In addition, while stage models of CSR development have been extensively proposed these studies are rarely examined in actual organisations and, hence, lack empirical validity. This article explores the consolidative model of CSR, mainly via employees’ but also via visitors’ viewpoints in a large heritage tourism organisation. The research locates the organisation within the broad 3 phase-model and notes that differing parts of the organisation may be at different stages. However it is more difficult to locate the organisation within the narrower 7-stage model because of heritage tourism specific characteristics such as intergenerational drivers and cliques.
  • The results below are discovered through our pilot algorithms. Let us know how we are doing!

    • Aguinis, H., & Glavas, A. (2012). What we know and don't know about corporate social responsibility: A review and research agenda. Journal of Management, 38(4), 932-968.
    • Aguinis, H. (2011). Organizational responsibility: Doing good and doing well. In S. Zedeck (Ed.). APA handbook of industrial and organizational psychology (Vol. 3, pp. 855-879). Washington, DC: American Psychological Association.
    • Allen-Gil, S., Walker, L., Thomas, G., Shevory, T., & Elan, S. (2005). Forming a community partnership to enhance education in sustainability. International Journal of Sustainability in Higher Education, 6(4), 392-402.
    • Andersson, L., Shivarajan, S., & Blau, G. (2005). Enacting ecological sustainability in the MNC: A test of an adapted value-beliefnorm framework. Journal of Business Ethics, 59, 295-305.
    • Ayuso, S. (2006). Adoption of voluntary environmental tools for sustainable tourism: Analysing the experience of Spanish hotels. Corporate Social Responsibility and Environmental Management, 13, 207-220.
    • Baumann-Pault, D., Wickert, C., Spence, L. J., & Scherer, A. G. (2013). Organizing corporate social responsibility in small and large firms: Size matters. Journal of Business Ethics, 115, 693-705.
    • Beckmann, S. C. (2007). Consumers and corporate social responsibility: Matching the unmatchable? Australasian Marketing Journal, 15(1), 27-37.
    • Bendoly, E. (2008). Silver bullet junkies and the codifiers that love them: Behavioral roots behind a legacy of bad modelling and use. Decision Sciences, 39(2), 157-173.
    • Bohdanowicz, P., Zientara, P., & Novotna, E. (2011). International hotel chains and environmental protection: An analysis of Hilton's we care! programme (Europe 2006-2008). Journal of Sustainable Tourism, 19(7), 797-816.
    • Bolton, S. C., Kim, R. C.-h., & O'Gorman, K. D. (2011). Corporate social responsibility as a dynamic internal organizational process: A case study. Journal of Business Ethics, 101(1), 61-74.
    • Bradley, E. H., Curry, L. A., & Devers, K. J. (2007). Qualitative data analysis for health services research: Developing taxonomy, themes, and theory. Health Services Research, 42(4), 1758-1772.
    • Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3, 77-101.
    • Browning, T. R. (2010). On the alignment of the purposes and views of process models in project management. Journal of Operations Management, 28, 316-332.
    • Buda, D. M. (2015). The death of drive in tourism studies. Annals of Tourism Research, 50, 39-51.
    • Calabrese, A., Costa, R., Menichini, T., & Rosati, F. (2012). A positioning matrix to assess and to develop CSR strategies. International Journal of Social, Management, Economics and Business Engineering, 6(9), 344-350.
    • Carrico, A. R., & Riemer, M. (2011). Motivating energy conservation at the workplace: An evaluation of the use of group-level feedback and peer education. Journal of Environmental Psychology, 31(1), 1-13.
    • Caruana, R., Glozer, S., Crane, A., & McCabe, S. (2014). Tourists' accounts of responsible tourism. Annals of Tourism Research, 46, 115-129.
    • Chhabra, D. (2009). Proposing a sustainable marketing framework for heritage tourism. Journal of Sustainable Tourism, 17(3), 303-320.
    • Chong, M. (2007). The role of internal communication and training in infusing corporate values and delivering brand promise: Singapore Airlines' experience. Corporate Reputation Review, 10(3), 201-212.
    • Chou, C.-J. (2014). Hotels' environmental policies and employee personal environmental beliefs: Interactions and outcomes. Tourism Management, 40, 436-446.
    • Chun, J. S., Shin, Y., Choi, J. N., & Kim, M. S. (2013). How does corporate ethics contribute to firm financial performance? The mediating role of Collective Organizational Commitment and Organizational Citizenship Behavior. Journal of Management, 39(4), 853-877.
    • Coles, T., Fenclova, E., & Dinan, C. (2011). Responsibilities, recession and the tourism sector: Perspectives on CSR among lowfares airlines during the economic downturn in the UK. Current Issues in Tourism, 14(6), 519-536.
    • Coles, T., Fenclova, E., & Dinan, C. (2013). Tourism and corporate social responsibility: A critical review and research agenda. Tourism Management Perspectives, 6, 122-141.
    • Costa, R., & Menichini, T. (2013). A multidimensional approach for CSR assessment: The importance of the stakeholder perception. Expert Systems with Applications, 40, 150-161.
    • Dahlsrud, A. (2008). How corporate social responsibility is defined: An analysis of 37 definitions. Corporate Social Responsibility and Environmental Management, 15, 1-13.
    • Deery, M., Jago, L., & Stewart, M. (2007). Corporate social responsibility within the hospitality industry. Tourism Review International, 1, 107-114.
    • Ditlev-Simonsen, C. C., & Gottschalk, P. (2011). Stages of growth model for corporate social responsibility. International Journal of Corporate Governance, 2(3/4), 268-287.
    • Du Cros, H. (2001). A new model to assist in planning for sustainable cultural heritage tourism. International Journal of Tourism Research, 3(2), 165-170.
    • Edwards, D. (2007). Corporate social responsibility of large urban museums: The contribution of volunteer programs. Tourism Review International, 11, 167-174.
    • Epstein, J. M. (2008). Why model? Journal of Artificial Societies and Social Simulation, 11(2), 12. Accessed online: http://jasss.soc.surrey.ac.uk/11/4/12.html.
    • Frey, N., & George, R. (2010). Responsible tourism management: The missing link between business owners' attitudes and behaviour in the Cape Town tourism industry. Tourism Management, 31, 621-628.
    • Gardiner, L., Rubbens, C., & Bonfiglioli, E. (2003). Big business, big responsibilities. Corporate Governance, 3(3), 67-77.
    • Hansen, S. D., Dunford, B. B., Boss, A. D., Boss, R. W., & Angermeier, I. (2011). Corporate social responsibility and the benefits of employee trust: A cross-disciplinary perspective. Journal of Business Ethics, 102(1), 29-45.
    • Henderson, J. C. (2007). Corporate social responsibility and tourism: Hotel companies in Phuket, Thailand, after the Indian Ocean tsunami. International Journal of Hospitality Management, 26(1), 228-239.
    • Hillenbrand, C., Money, K., & Ghobadian, A. (2013). Unpacking the mechanism by which corporate responsibility impacts stakeholder relationships. British Journal of Management, 24, 127-146.
    • Hudson, L. A., & Ozanne, J. L. (1988). Alternative ways of seeking knowledge in consumer research. Journal of Consumer Research, 14(4), 508-521.
    • Inoue, Y., & Lee, S. (2011). Effects of different dimensions of corporate social responsibility on corporate financial performance in tourism-related industries. Tourism Management, 32, 790-804.
    • Jafari, A., Taheri, B., & vom Lehn, D. (2013). Cultural consumption, interactive sociality and the museum. Journal of Marketing Management, 29(15-16), 1729-1752.
    • Jamrozy, U. (2007). Marketing of tourism: A paradigm shift toward sustainability. International Journal of Culture, Tourism and Hospitality, 1(2), 117-130. http://dx.doi.org/10.1108/17506180710751669.
    • Kasim, A., & Ismail, A. (2012). Environmentally friendly practices among restaurants: Drivers and barriers to change. Journal of Sustainable Tourism, 20(4), 551-570.
    • Kim, T. Y., Aryee, S., Loi, R., & Kim, S. P. (2013). Person-organization fit and employee outcomes: Test of a social exchange model. The International Journal of Human Resource Management, 24(19), 3719-3737.
    • Lee, M.-D. P. (2008). A review of the theories of corporate social responsibility: Its evolutionary path and the road ahead. International Journal of Management Reviews, 10(1), 53-73.
    • Lee, T. H., Jan, F.-H., & Yang, C.-C. (2013). Conceptualising and measuring environmentally responsible behaviours from the perspective of community-based tourists. Tourism Management, 36, 454-468.
    • Levitt, S. D., & List, J. A. (2007). What do laboratory experiments measuring social preferences reveal about the real world? The Journal of Economic Perspectives, 21(2), 153-174.
    • Lyons, A. C., Emslie, C., & Hunt, K. (2014). Staying 'in the zone' but not passing the 'point of no return': Embodiment, gender and drinking in mid-life. Sociology of Health and Illness, 36(2), 264-277.
    • Maon, F., Lindgreen, A., & Swaen, V. (2009). Designing and implementing corporate social responsibility: An integrative framework grounded in theory and practice. Journal of Business Ethics, 87, 71-89.
    • Maon, F., Lindgreen, A., & Swaen, V. (2010). Organizational stages and cultural phases: A critical review and a consolidative model of corporate social responsibility development. International Journal of Management Reviews, 12(1), 20-38.
    • Mason, C., & Simmons, J. (2011). Forward looking or looking unaffordable? Utilising academic perspectives on corporate social responsibility to assess the factors influencing its adoption by business. Business Ethics: A European Review, 20(2), 159-176.
    • Nicolau, J. L. (2008). Corporate social responsibility: Worth-creating activities. Annals of Tourism Research, 35(4), 990-1006.
    • Park, H. Y. (2010). Heritage tourism: Emotional journeys into nationhood. Annals of Tourism Research, 37(1), 116-135.
    • Ritchie, J., Lewis, J., & Elam, G. (2003). Designing and selecting samples. In J. Ritchie & J. Lewis (Eds.), Qualitative research practice: A guide for social students and researchers. London: Sage Publications.
    • Rocha, J. M. (2012). Business groups as hierarchical clique structures: A conceptual and methodological discussion as it applies to the Mexican experience. British Journal of Management, 23, 291-306.
    • Salome, L. R., van Bottenburg, M., & van den Heuvel, M. (2013). 'We are as green as possible': Environmental responsibility in commercial artificial settings for lifestyle sports. Leisure Studies, 32(2), 173-190.
    • Schram, A. (2005). Artificiality: The tension between internal and external validity in economic experiments. Journal of Economic Methodology, 12(2), 225-237.
    • Siero, F. W., Bakker, A. B., Dekker, G. B., & van den Burg, M. T. C. (1996). Changing organizational energy consumption behaviour through comparative feedback. Journal of Environmental Psychology, 16(3), 235-246.
    • Silverman, D. (2006). Interpreting qualitative data: Methods for analysing talk, text and interaction. London: Sage.
    • Smith, A. M., & O'Sullivan, T. (2012). Environmentally responsible behaviour at the workplace: An internal social marketing approach. Journal of Marketing Management, 28(3-4), 469-493.
    • Starr, F. (2013). Corporate responsibility for cultural heritage: Conservation, sustainable development and corporate reputation. UK: Routledge.
    • Tudor, T. L., Barr, S. W., & Gilg, A. W. (2008). A novel conceptual framework for examining environmental behaviour in large organisations: A case study of the Cornwall National Health Service (NHS) in the United Kingdom. Environment and Behaviour, 40(3), 426-450.
    • Valenti, A., Carden, L. L., & Boyd, R. O. (2014). Corporate social responsibility and businesses: Examining the criteria for effective corporate implementation utilizing case studies. International Journal of Business and Social Science, 5(3), 1-14.
    • Weaver, D. B. (2014). Asymmetrical dialectics of sustainable tourism: Toward enlightened mass tourism. Journal of Travel Research, 53(2), 131-140.
    • Weber, M. (2008). The business case for corporate social responsibility: A company-level measurement approach for CSR. European Management Journal, 26, 247-261.
    • Wehrmeyer, W., & McNeil, M. (2000). Activists, pragmatists, technophiles and tree-huggers? Gender differences in employees' environmental attitudes. Journal of Business Ethics, 28(3), 211-222.
    • Wells, V. K., Manika, D., Gregory-Smith, D., Taheri, B., & McCowlen, C. (2015). Heritage tourism CSR and the role of employee environmental behaviour. Tourism Management, 48, 399-413.
    • Yoo, J. M., & Chon, M. L. (2013). The effects of CSR activities on firms' financial performance: Investigating in terms of CSR development stages. Journal of Convergence Information Technology, 8(12), 414-418.
  • No related research data.
  • No similar publications.

Share - Bookmark

Cite this article