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fbtwitterlinkedinvimeoflicker grey 14rssslideshare1
Neumann, Jan
Languages: English
Types: Doctoral thesis
Subjects: N100, N200
This thesis is about developing a framework for monitoring and evaluating critical success factors (CSFs) in strategic change programme implementation (SCPI). Therefore, it:\ud \ud - identifies prerequisites enabling systematic monitoring and evaluation in SCPI,\ud - identifies and provides new and better understanding of CSFs within SCPI,\ud - assigns these CSFs to programme phases in which they should be monitored\ud and evaluated, and\ud - identifies and assigns methods and responsibilities to conduct monitoring and evaluation of these CSFs.\ud \ud The findings on prerequisites and the framework as the combination of WHAT (CSFs), WHEN (programme phase), HOW (methods), and WHO (responsibilities) to conduct monitoring and evaluation in SCPI demonstrate the distinctiveness of this thesis contributing to knowledge and professional practice. The findings go beyond the typical monitoring and evaluation scope of programme management. Consequently, this research offers new insights for both academics and practitioners involved in managing strategic change and monitoring and evaluating change implementation.\ud \ud The work is based on a case study of a global industrial company from the energy sector. It provides an assessment of its global SCPI within Europe, giving consideration to the global context of the programme and the company. The SCPI makes particular reference to changes in business models, business processes, organisation structures as well as Enterprise Resource Planning infrastructure.\ud \ud This research is characterised as interpretative and subjective, following a social constructionist approach. It undertakes an applied real world research project following a summative evaluation approach examining the programme after its implementation. \ud \ud In order to gather subjective accounts about the case, 25 semi-structured interviews have been conducted. These 25 interviewees performed more than 65 roles within the programme at global and local levels across several country implementations. Template analysis was chosen in order to analyse the textual data.
  • The results below are discovered through our pilot algorithms. Let us know how we are doing!

    • 1.1  Focus of this study................................................................................................. 1 
    • 1.2  Industry and business background of the case ..................................................... 2 
    • 1.3  Main conceptual theories underpinning the study ................................................. 5 
    • 1.3.3  Planned change as an approach to organisational change .............................. 8 
    • 1.4  Research aim, questions, and objectives .............................................................. 9 
    • 1.5  Research approach and context.......................................................................... 11 
    • 1.6  Contribution of this study ..................................................................................... 13 
    • 1.7  Structure of the thesis.......................................................................................... 15 
    • 2.5  Managing the change process - phases of a strategic change programme implementation .................................................................................................... 27 
    • 2.6  Aspects of organisational change ........................................................................32 
    • 2.6.1  Business model change ..................................................................................32 
    • 2.6.2  Business process changes..............................................................................34 
    • 2.6.3  Organisational structure changes....................................................................35 
    • 2.6.4  Enterprise resource planning system implementation or changes ..................37 
    • 3.1  The nature of evaluation ......................................................................................59 
    • 3.1.1  Formative evaluation .......................................................................................62 
    • 3.1.2  Summative evaluation .....................................................................................64 
    • 3.1.3  Relationship between formative and summative evaluation............................65 
    • 3.2  Purposes and benefits of evaluation ....................................................................67 
    • 3.3  Evaluation challenges and barriers ......................................................................71 
    • 3.3.1  Before, during, and after evaluation ................................................................72 
    • 3.3.2  Before evaluation.............................................................................................73 
    • 3.3.3  During evaluation.............................................................................................74 
    • 3.3.4  After evaluation................................................................................................76 
    • 3.5  Sources, methods, and frameworks for information collection ............................ 81 
    • 3.6  Types of evaluation.............................................................................................. 85 
    • 3.6.1  Case study evaluation..................................................................................... 87 
    • 3.6.2  Programme, implementation or process evaluation and monitoring ............... 89 
    • 3.6.3  Outcome and impact evaluation...................................................................... 91 
    • 3.7  Reflections on evaluation in organisations .......................................................... 92 
    • 3.8  Summarising the literature review and identifying the gaps in the literature and professional practice..................................................................................... 95 
    • 4.2  Interpretivism, subjectivity and social constructionism expressing the underlying research philosophy ......................................................................... 103 
    • 4.2.1  Interpretivism and hermeneutic cycle............................................................ 104 
    • 4.2.2  Subjective and social constructionism .......................................................... 105 
    • 4.2.3  Inductive and abductive strategy................................................................... 105 
    • 4.2.4  Linking the characteristics of the underlying research philosophy to this research ........................................................................................................ 106 
    • 4.3  Case study as research methodology ............................................................... 107 
    • 4.3.1  Categories and types of case studies ........................................................... 108 
    • 4.3.2  Reflection on case study research and the single case approach ................ 110 
    • 4.4  The case in the context of this thesis................................................................. 114 
    • 4.4.1  The case study company .............................................................................. 114 
    • 4.4.2  Situation before the strategic change programme ........................................ 116 
    • 4.4.3  Outline, overall aim and anticipated benefits of the strategic change programme.................................................................................................... 117 
    • 4.4.4  Main components and structure of the strategic change programme ........... 118 
    • 4.4.5  Scope, structure and timeline of the programme .......................................... 120 
    • 4.4.6  Reasoning for selection, motivation and role of the researcher within the context of the case study research ............................................................... 124 
    • 4.4.7  Applied research approach conducting a summative evaluation of the case .............................................................................................................. 126 
    • 4.5  Semi-structured interviews as the data collection method................................. 127 
    • 4.5.1  Sample - selection of participants ................................................................ 128 
    • 4.5.2  Interview guide.............................................................................................. 130 
    • 4.5.3  Learnings from pilot interviews...................................................................... 135 
    • 4.5.4  Invitation process and preparation................................................................ 137 
    • 4.5.5  Interviews - Language and transcription ...................................................... 137 
    • 4.5.6  Use of technology to support data collection ................................................ 140 
    • 4.7  Ethical considerations ........................................................................................160 
    • 5.1  Challenges for monitoring and evaluation..........................................................164 
    • 5.2  Prerequisites for monitoring and evaluation.......................................................167 
    • 5.2.1  Strategic analysis and target setting..............................................................169 
    • 5.2.2  Programme planning - approach, structure, methodologies, activities, timelines and resources.................................................................................170 
    • 5.2.3  Governance - leadership, accountability, responsibility, and dedicated resources.......................................................................................................173 
    • 5.2.4  Planning and preparing monitoring and evaluation .......................................175 
    • 5.2.5  Transparency.................................................................................................177 
    • 5.2.6  Understanding cultural differences ................................................................178 
    • 5.3.10  Further miscellaneous general success factors ............................................ 236 
    • 5.4  Change content related critical success factors to be monitored and evaluated ........................................................................................................... 237 
    • 5.5  Operationalisation of monitoring and evaluation................................................ 263 
    • Who - doing the monitoring and evaluation.................................................. 263 
    • 5.5.2  How - methods and tools for monitoring and evaluation .............................. 271 
    • Surveys with questionnaires..................................................................... 281 
    • 6.1  Contribution and value of this work.................................................................... 297 
    • 6.2  Limitations and further research ........................................................................ 311 
    • 6.3  Final conclusions and recommendations........................................................... 314 
    • 6.4  Personal research reflections ............................................................................ 316 
    • Table IV-1:  Relative emphases of real world and academic research ................... 102 
    • Table IV-2:  Types, unit of analysis, characteristics, and reasoning for conducting single case studies ............................................................ 109 
    • Table IV-3:  Downstream strategy of the case study company ............................... 116 
    • Table IV-4:  Aims and anticipated benefits of the strategic change programme .......................................................................................... 118 
    • Table IV-5:  Main reasons for selecting this particular case.................................... 124 
    • Table IV-6:  Applied research and summative evaluation features for the case study............................................................................................ 126 
    • Table IV-7:  Interview questions linked to research questions and objectives ........ 132 
    • Table IV-8:  Observations and learnings from pilot interviews and amendments for the main study .......................................................... 136 
    • Table IV-9:  Technology used to support data collection and processing ............... 140 
    • Table IV-10:  A priori themes and codes ................................................................... 143 
    • Table IV-11:  Supporting information and material for the independent coding ........ 146 
    • Table IV-12:  Data analysis process.......................................................................... 155 
    • Table IV-13:  Agreements for data security, storage, and disposal of interview data ...................................................................................................... 160 
    • Table V-1:  Interviewees' supporting quotes on “challenges for monitoring and evaluation”..................................................................................... 166 
    • Table V-2:  Interviewees' supporting quotes on “strategic analysis and target setting” ................................................................................................. 169 
    • Table V-3:  Interviewees' supporting quotes on “programme planning”................... 171 
    • Table V-4:  Interviewees' supporting quotes on “governance”................................. 174 
    • Table V-5:  Interviewees' supporting quotes on “planning and preparing monitoring and evaluation” ................................................................... 176 
    • Table V-6:  Interviewees' supporting quotes on “transparency”............................... 177 
    • Table V-7:  Interviewees' supporting quotes on “understanding cultural differences” .......................................................................................... 178 
    • Table V-8:  Interviewees' supporting quotes on “leadership”................................... 187 
    • Table V-9:  Interviewees' supporting quotes on “chase for change” ........................ 192 
    • Table V-10:  Components of a compelling case for change..................................... 194 
    • Table V-14:  Interviewees' supporting quotes on “stakeholder management and communication” .............................................................................206 
    • Table V-15:  Interviewees' supporting quotes on “enablement - knowledge transfer and training”.............................................................................208 
    • Table V-16:  Interviewees' supporting quotes on “staffing and resourcing process”................................................................................................213 
    • Table V-17:  Interviewees' supporting quotes on “knowledgeable and experienced resources” ........................................................................214 
    • Table V-18:  Interviewees' supporting quotes on “personnel support and guidance”..............................................................................................216 
    • Table V-19:  Interviewees' supporting quotes on “reflection and learnings” ...............219 
    • Table V-20:  Interviewees' supporting quotes on “sustain phase”..............................224 
    • Table V-21:  Interviewees' supporting quotes on “culture and language”...................229 
    • Table V-22:  Interviewees' supporting quotes on “programme monitoring and evaluation” ............................................................................................233 
    • Table V-23:  Interviewees' supporting quotes on “global - local alignment”...............240 
    • Table V-24:  Interviewees' supporting quotes on “integration management - alignment across businesses, functions, and workstreams” ..................242 
    • Table V-25:  Interviewees' supporting quotes on “change content interrelated”.........245 
    • Table V-26:  Interviewees' supporting quotes on “customer perspective” ..................246 
    • Table V-27:  Interviewees' supporting quotes on “business process changes” ..........252 
    • Table V-28:  Interviewees' supporting quotes on “organisation structure changes” ...............................................................................................256 
    • Table V-29:  Interviewees' supporting quotes on “IT/ERP changes”..........................260 
    • Table V-30:  Interviewees' supporting quotes on “Who - doing monitoring and evaluation” ............................................................................................264 
    • Table V-31:  Interviewees' supporting quotes on “business - management and leadership teams, operational teams, and people” .........................268 
    • Table V-32:  Interviewees' supporting quotes on “programme management and successor organisation” .................................................................269 
    • Table V-33:  Interviewees' supporting quotes on “outside reviewers” ........................271 
    • Table V-34:  Interviewees' supporting quotes on “how - methods and tools for monitoring and evaluation”....................................................................272 
    • Table V-35:  Interviewees' supporting quotes on “meeting and reporting” .................275 
    • Table V-36:  Interviewees' supporting quotes on “reviews and assessments” ...........278 
    • Table V-37:  Interviewees' supporting quotes on “dialogues and feedback” ..............280 
    • Table V-39:  Overview tables summarising the findings and discussion.................. 285 
    • Table V-40:  Challenges and barriers for monitoring and evaluation ....................... 286 
    • Table V-41:  Prerequisites for monitoring and evaluation ........................................ 286 
    • Table V-42:  Critical success factors to be monitored and evaluated ...................... 288 
    • Table V-43:  Who - doing the monitoring and evaluation ........................................ 290 
    • Table V-44:  How - methods and tools for monitoring and evaluation..................... 291 
    • Table VI-1:  Accomplishing research objective RO1 ............................................... 299 
    • Table VI-2:  Accomplishing research objective RO2 ............................................... 300 
    • Table VI-3:  Accomplishing research objective RO4 ............................................... 301 
    • Table VI-4:  Contribution to professional practice ................................................... 303 
    • Table VI-5:  Contribution to knowledge ................................................................... 308 
    • Figure II-1:  Planned, prescriptive strategy process ..................................................23 
    • Figure II-2:  Change process and management of change .......................................28 
    • Figure III-1:  Purpose and focus of different evaluation approaches ..........................62 
    • Figure IV-1:  “Downstream” business strategy of the case study company ..............117 
    • Figure IV-2:  Components of the strategic change programme ................................119 
    • Figure IV-3:  Structure of the strategic change programme ......................................119 
    • Figure IV-4:  Global programme timeline ..................................................................120 
    • Figure IV-5:  Impact of processes on businesses and functions...............................121 
    • Figure IV-6:  Four box model - ways of working and interaction model within the programme .....................................................................................122 
    • Figure IV-7:  Programme interaction matrix for the DACH implementation ..............123 
    • Figure IV-8:  Illustration of initial template .................................................................147 
    • Figure IV-9:  Preliminary and consolidated final template structure..........................151 
    • Figure V-1:  Challenges for monitoring and evaluation ............................................167 
    • Figure V-2:  Prerequisites for monitoring and evaluation .........................................168 
    • Figure V-3:  General critical success factors to be monitored and evaluated ..........184 
    • Figure V-4:  Change content related critical success factors to be monitored and evaluated.......................................................................................238 
    • Figure V-5:  Aligning and integrating strategies and change content.......................249 
    • Figure V-6:  Who - doing the monitoring and evaluation .........................................265 
    • Figure V-7:  Main information flow, meeting, and reporting structure within the programme .....................................................................................266 
    • Figure V-8:  How - methods and tools.....................................................................273 
    • Figure V-9:  Framework for monitoring and evaluating CSFs in strategic change programme implementation.....................................................295 
    • Figure VI-1:  Linking research aim, research questions, and research objectives .............................................................................................298 
    • HUQ, Z., HUQ, F. & CUTRIGHT, K. 2006. BPR through ERP: Avoiding change management pitfalls. Journal of Change Management, 6, 67-85.
    • RANK, S. & SCHEINPFLUG, R. 2010. Change Management in der Praxis - Beispiele, Methoden, Instrumente, Berlin, Erich Schmidt Verlag.
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  • Discovered through pilot similarity algorithms. Send us your feedback.

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