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Moule, P.; Evans, D.; Pollard, K. (2012)
Publisher: Emerald
Languages: English
Types: Article
Purpose – Several evaluation tools can be used to test interventions. This article analytically reviews the Plan-Do-Study-Act (PDSA) model used in the Pacesetters national programme evaluation. \ud \ud Method - The evaluation team’s two-fold role is outlined: supporting project teams to develop PDSA plans and collecting overarching evaluation data. Four case studies are used to show the PDSA model’s application and effect in a participatory action learning approach. \ud \ud Limitations - Despite the limited cases presented, it is clear that all four studies illustrate the PDSA model’s potential benefits in a participatory evaluation approach, which involves public and patients.\ud \ud Findings - The model’s effective use is premised on several enabling factors such as: teams appreciating the model; a climate that values all learning and open to re-planning; timely engaging any external evaluators whose role is clearly communicated to all project stakeholders.\ud \ud Implications for research, practice and/or society - There are clear intentions to promote evidence-based commissioning in the UK that values patient and public involvement. The PDSA model analysed here suggests it has the potential to test and implement changes in real work-place settings and to involve the public in evaluation planning. \ud \ud Value - Case study analysis identifies new reflections on the PDSA model’s use to support innovative practice development in the NHS with public involvement in a participatory approach.
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    • Brown, A. (2006), 'Redesigning patient services', Nursing Management, Vol. 13 No. 2, pp.26- 30.
    • Cousins, J. and Whitmore, E. (1998), 'Framing participatory evaluation', New Directions for Evaluation, Vol.1998 No.80, pp.5-23.
    • Deming, W.E. (2000), The New Economics for Industry, Government, and Education, 1st ed., The MIT Press., Cambridge, MA.
    • Department of Health. (2003), Tackling health inequalities: A programme for action, Department of Health, London.
    • Department of Health. (2006), Turning the corner: improving diabetes care, Department of Health, London.
    • Department of Health. (2008a), 'Making the difference: The Pacesetters beginner's guide to service improvement for equality and diversity in the NHS', Department of Health, London.
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