LOGIN TO YOUR ACCOUNT

Username
Password
Remember Me
Or use your Academic/Social account:

CREATE AN ACCOUNT

Or use your Academic/Social account:

Congratulations!

You have just completed your registration at OpenAire.

Before you can login to the site, you will need to activate your account. An e-mail will be sent to you with the proper instructions.

Important!

Please note that this site is currently undergoing Beta testing.
Any new content you create is not guaranteed to be present to the final version of the site upon release.

Thank you for your patience,
OpenAire Dev Team.

Close This Message

CREATE AN ACCOUNT

Name:
Username:
Password:
Verify Password:
E-mail:
Verify E-mail:
*All Fields Are Required.
Please Verify You Are Human:
fbtwitterlinkedinvimeoflicker grey 14rssslideshare1
Pongatichat, Panupak
Languages: English
Types: Doctoral thesis
Subjects: HC, JQ
This research involved an investigation of the alignment between performance measurement and strategy in central government agencies. A review of the literature suggested that, although the topic is of great interest and importance, it has been underresearched. The context of the existing studies appears to be based primarily on for-profits/business rather than not-for-profit/public sector domain. Moreover, the existing research is mainly normative lacking supporting empirical evidence.\ud \ud The objectives of this research were to (1) develop greater understanding of performance measurement in the public sector, and (2) provide supporting empirical evidence in place of the normative arguments regarding the alignment between performance measurement and strategy.\ud \ud This research aimed to answer the question, ‘how, in central government agencies, is the alignment between performance measurement and strategy managed?’\ud \ud This interpretive multiple-case research comprised of the studies of four central government agencies in Thailand. The primary data source was interview data supported by documentation. The interpretational analyses were conducted both at intra-case and inter-case levels.\ud \ud This research found that public officials often regarded, ‘strategy’ as equivalent to ‘policy’ and that these terms were used interchangeably. The research also found that the existing definitions of fundamental performance measurement/management terminologies did not fit comfortably with public sector management owing mainly to their lack of practical perspectives. This research proposed refined terminologies.\ud \ud Additionally, the research found eight advantages of stategy-misaligned performance measurement despite the absence of their recognition in the existing literature. As a result, misalignment could be preferable in some circumstances. However, public managers were under pressure to demonstrate alignment between performance measurement and strategy thus ‘alignment tensions’ occurred in practice.\ud \ud In order to deal with these tensions, three strategies were identified including (1) neglecting the tensions (as in ‘do-nothing strategy’), (2) attempting to realign performance measurement with strategy (as in ‘realigning strategy’, and (3) directing attention from the alignment issue (as in ‘distracting strategy’).
  • No references.
  • No related research data.
  • No similar publications.

Share - Bookmark

Cite this article