Remember Me
Or use your Academic/Social account:


Or use your Academic/Social account:


You have just completed your registration at OpenAire.

Before you can login to the site, you will need to activate your account. An e-mail will be sent to you with the proper instructions.


Please note that this site is currently undergoing Beta testing.
Any new content you create is not guaranteed to be present to the final version of the site upon release.

Thank you for your patience,
OpenAire Dev Team.

Close This Message


Verify Password:
Verify E-mail:
*All Fields Are Required.
Please Verify You Are Human:
fbtwitterlinkedinvimeoflicker grey 14rssslideshare1
McGuinness, M.; Marchand, R.D. (2014)
Publisher: Inderscience
Languages: English
Types: Article

Classified by OpenAIRE into

This study explores crisis communications in UK higher education institutions between the institution and its students. Using a case study of British universities, data is presented from interviews with university business continuity managers and student focus groups. The paper provides insights into current business continuity management practice in the higher education sector, business continuity managers’ attitudes to social media as a communication tool during the incident response phase, and students’ declared communication preferences.
  • The results below are discovered through our pilot algorithms. Let us know how we are doing!

    • ACQUIER, A., GAND, S. & SZPIRGLAS, M. 2008. From Stakeholder to StakeSholder Management in Crisis Episodes: A Case Study in a Public Transportation Company. Journal of Contingencies and Crisis Management, 16, 101-114.
    • ADCROFT, A., TECKMAN, J. & WILLIS, R. 2010. Is higher education in the UK becoming more competitive? International Journal of Public Sector Management, 23, 578-588.
    • ALPASLAN, C. M., GREEN, S. E. & MITROFF, I. I. 2009. Corporate Governance in the Context of Crises: Towards a Stakeholder Theory of Crisis Management. Journal of Contingencies and Crisis Management, 17, 38-49.
    • AMERICAN RED CROSS 2011. Social Media in Disasters and Emergencies. American Red Cross.
    • AUCSO/HEFCE 2008. Planning for and managing emergencies: A good practice guide for higher education institutions. Association of University Chief Security Officers/ Higher Education Funding Council for England.
    • AULA, P. 2010. Social media, reputation risk and ambient publicity management. Strategy & Leadership, 38, 43-49.
    • BEGGAN, D. M. 2011. Disaster Recovery Considerations for Academic Institutions. Disaster Prevention and Management, 20.
    • BILLINGS, R. S., MILBURN, T. W. & SCHAALMAN, M. L. 1980. A model of crisis perception: a theoretical and empirical analysis. Administrative Science Quarterly, 25, 300-316.
    • BIS 2011. Higher Education: Students at the Heart of the System. London: Department of Business, Innovation and Skills.
    • BLOOR, M., FRANKLAND, J., THOMAS, M. & ROBSON, K. 2001. Focus Groups in Social research, London, Sage.
    • BOOTH, N. & MATIC, J. A. 2011. Mapping and leveraging influencers in social media to shape corporate brand perceptions. Corporate Communications: An International Journal, Vol. 16 Iss: 3, pp.184 - 191, 16, 184-191.
    • BORTREE, D. S. & SELTZER, T. 2009. Dialogic strategies and outcomes: An analysis of environmental advocacy groups' Facebook profiles. Public Relations Review, 35, 317-319.
    • BOYD, D. M. & ELLISON, N. B. 2007. Social Network Sites: Definition, History, and Scholarship. Journal of Computer-Mediated Communication, 13, 210-230.
    • BROWN, R. (ed.) 2011. Higher Education and the Market: Routledge.
    • BROWNE, J. 2010. Securing a Sustainable Futire for Higher Education (The Browne Report).
    • BROWNE, T., HEWITT, R., JENKINS, M. & WALKER, R. 2008. Technology Enhanced Learning Survey. Universities and Colleges Information Systems Association.
    • CCTA 1995. An introduction to business continuity management, London, HMSO.
    • CHAPELO, C. 2011. Branding a University: Adding real value or 'smoke and mirrors'? In: MOLESWORTH, M., NIXON, E. & SCULLION, R. (eds.) The Marketisation of Higher Education and the Student as Consumer. Routledge.
  • No related research data.
  • No similar publications.

Share - Bookmark

Cite this article